Frequently Asked Questions  
 

•WHAT IS THE DIFFERENCE BETWEEN HIGH PERFORMANCE, INTERMEDIATE AND REFLECTIVE VINYL?
High Performance vinyl offers the longest life expectancy outdoors – 8 years without fading. We have done many vehicles where the vinyl outlasts the vehicle itself High Performance material is easily removable even after many years on a vehicle – we recently easily did a removal on a vehicle that was 15 years old Intermediate offers a less expensive price, but only lasts 3-5 years and is a pain to remove when necessary. Reflective material is what you see on most emergency vehicles – it lives up to it's name, it is highly reflective, some colors more than others, with white being the most reflective. It also has an 8 year life, longer on vehicles like fire trucks that our kept mostly indoors. The higher quality vinyls like 3M and Avery are the best in terms of application and removal when the time comes. 3M and Avery are our primary use vinyls.

•DOES THE MATERIAL HURT THE PAINT ON MY CAR AND WHAT HAPPENS WHEN I HAVE TO TURN IN MY LEASE VEHICLE?
No, the material we use does not hurt the paint on any vehicle, in fact it protects it. After several years on a car, you will see after the removal of the material that the paint not covered with vinyl has lost it's shine and has faded. Some rubbing and waxing may be necessary for vehicles that have had the material on for more than 5 years, but in most cases, when the material comes off, it leaves no trace behind and a vehicle can be sold or turned in to a leasing company without any additional cost.

•DO I HAVE TO DO ANYTHING SPECIAL WITH THE LETTERING ON MY CAR AFTER IT IS INSTALLED? CAN I WAX OVER MY GRAPHICS?
No, you don't have to do anything special to the material after it is installed on the vehicle. You can wash it like normal, through a car wash, but no high pressure spraying right on the material – it will actually strip the material off if you are not careful. Most car washes are ok, but no high pressure. You can wax right over the material, but it isn't necessary to help it last.

•DO I HAVE TO ORDER A WHOLE PACKAGE FOR A CAR WHEN I ONLY NEED ONE FENDER OR DOOR PIECE?
No, we keep track of all aspects of your vehicle and job – you only need to order the pieces you need for your repair. You need a fender or a number or a deck lid piece, that is all you pay for.

•IS THE PRICE IMPACTED BY THE NUMBER OF COLORS OR TYPES OF VINYLS IN MY PROJECT?
When it comes to vehicle graphics, the number of colors don't matter as much as the type of vinyl – Reflective and Sign Gold being the most expensive, these will impact the price of a vehicle lettering job significantly. Any type of digital image on a vehicle or sign also impacts the price of a project. When it comes to simple signs, banners or magnetics the number of colors don't impact the price of the project too much – typically too many colors will make a simple sign project to busy to be readable.

•CAN REFLECTIVE MATERIAL BE USED ON A SIGN TO MAKE IT LIGHT UP?
No, reflective material only works when you are behind the point of light, in example a pair of headlights. Putting reflective material on a sign that is 6 feet off the ground or more will not light up at all – typically headlights don't reach that high. Using reflective material on a truck side is a different story – it will light up from a distance as it passes in front of other vehicles at an intersection.

•WHAT IS AN ART CHARGE AND HOW MUCH IS IT?
Always with any project in our business there is artwork that is needed. Sometimes the customer provides the artwork in a usable format and there will be no additional art charges. We have produced artwork from anything – a business card, a .jpg photograph, a sketch done by a professional artist, even quick sketches done on a napkin. Our typical art charge rate is $50 an hour, with most jobs being done for around $30. Please know that you own that artwork after you have paid us for it and we will give it to you at any time. If you need that artwork given to another individual, we will pass it on to you first, then you must save it and give copies to others. It takes time for us to hand out your artwork in different formats to others for other uses. Please be mindful of our time as we are yours.

•WHAT DOES DIGITIZING MEAN?
Digitizing is the assignment of stitches by the embroiderer for embroidery on articles. Digitizing is an art form – it takes an experienced digitizer and embroiderer to assign the stitches in embroidery to make a project turn out right. There is a separate, one time charge for digitizing for a project. Once the digitizing is done, typically there is a what is called a sew-out, or sample of the image for the customer or us to approve before the final project is done. This is especially helpful when colors are a question or the artwork is complicated. Always know that you can see a sew-out before we do the final work.

•WHAT ARE SCREEN CHARGES OR SET-UP CHARGES?
In screen printing the shirts or items are printed using a process using screens – a mesh fabric stretched on a frame with artwork burned into a solution dried on the fabric. Ink is then pushed through the open spaces in the mesh to apply the print to the item, being a shirt or a bag or a hat or a vinyl decal. Screen charges apply to each screen used for a project. There is one screen needed for each color used in a project. A one color job needs one screen, a six color job needs six separate screens – one for each color. Each screen needs to be aligned to the other to get the artwork to work out correctly on the garment. This take s a lot of time, especially with multiple screen jobs. Therefore, there is always a set-up or screen charge for any screen printing job. We do try to save our customers as much money as possible, ganging artwork on screens – in example, if you have a left chest print and a full back print, both of those pieces of artwork can be set-up on the same screen to save on screen charges. We will do our best to work with our customers to best accommodate them on screen charges.

•WHAT ARE COLOR CHANGE CHARGES AND RE-RUN CHARGES?
When a project is set-up, it takes time to align the artwork and load that screen with ink. When we have to change colors in that screen, it is a process to clean the first ink out and make it clean enough to accommodate the new color. Screen ink is very easy to mix with other colors. A color change charge will apply when a screen has to be cleaned out to change the color on a job in midstream. A re-run charge will apply when a job has the screens and artwork already in the system and a customer comes back to order more shirts or garments with the same print on them. If a customer comes back or orders more shirts while the job is still set on the press, there will be no re-run charge. If a few shirts need to be re-ordered a week after the job is done and taken down from the press, there must be a re-run charge because it takes time to re-set the screen and re-load the ink into it. A year later, it is a less expensive prospect for a customer to pay a re-run charge on a six color project than the original screen charges that would have applied.

•CAN WE BRING IN OUR OWN GARMENTS OR ARTICLES TO HAVE THEM SCREEN PRINTED OR
EMBROIDERED?
Certainly We will work on any articles that a customer buys on their own and brings in. Many of our last minute rush jobs have been done on a bunch of T-shirts purchased at K-Mart Please feel free to bring any garments on your own for us to work on. Our pricing is based on the work of screen printing and embroidery per piece, it doesn't include the cost of any garment.

•WHAT OTHER QUESTIONS MIGHT ARISE WHEN ORDERING SCREEN PRINTING OR EMBROIDERY?
Typically there is a deposit required when placing an order that requires us to purchase the garments for you for your order. Normally we require 50%. This will typically cover our cost for the garments themselves. We do offer price breaks on quantities. Just inquire about those when asking for a quote. Any garment over the size of XL will require an extra charge. Those are just passed on from the manufacturer. This is typical across the industry. When printing on dark colors, there must be what is called a flash charge – it is the extra charge to cover the cost of the ink and the heating process required between
multiple colors. We will normally include this charge in the price up front.

Please know that you can ask any question you would like about any of our services. We would be glad to answer.